Are you still getting your phone service from a traditional phone company? Do you have a lot of hard-wired phones that are a pain to switch around? Do your teams need high mobility and have great mobile devices, but still need landlines for long-haul discussions?
Stationary phones aren't going anywhere. For both physical security and comfort reasons, all of the damage that the mobile world could do is already done. Still, landlines can be awkward, especially if you need to drag phone lines, rearrange phone sets, and figure out which numbers go to which outlet and device.
Voice Over Internet Protocol (VOIP) makes the process easier. Here are a few ways that VoIP phone service technology can streamline your communications plan.
Control Your Call Flow Easier
Does your business have high call volumes? Do you have large numbers of customers who call in every day, or do you have partnerships that need to call your departments for regular business?
Having a dedicated operator and call routing system is just the beginning. Operator efficiency and switchboard management is a high-effort skill that doesn't need to be as difficult as it is. Instead, VOIP systems can help smooth out the process.
It isn't VOIP technology that makes things easier, but the way that VOIP traffic is handled. Since VOIP travels across network connections, it is data and can be processed as data. It's easier to manage voice traffic on specific systems that route to specific parts of the business, meaning that you can create, modify, and delete voice lines as needed.
Do you suddenly need a lot of new numbers for temp workers or contractors? Create a few desk numbers to give temps a stable workstation while keeping all of the benefits of call recording, quality assurance, and security.
If the temp project ends, important calls may still come in through those temp numbers. Instead of assigning someone to answer calls on those direct lines or shutting down the line and creating confusion, you and your technicians can redirect the calls as needed. Operator or not, those calls can go to someone who can help during transitions or sudden staffing changes.
Flexible Directories And Better Numbers
Are your phone numbers hard to memorize?
Do you have office or desk phone numbers that make no sense?
For many businesses, setting a numbering scheme is a huge ordeal. Setting number schemes during the first installation is easy, but what happens if people move to different offices? What happens if you make small adjustments to departments, such as spreading out to more offices or dividing rooms?
With traditional phone lines, switching those numbers is either expensive or heavily dependent on the phone company. With VOIP, you have closer control over which numbers are bound to which phone.
There are multiple ways to arrange VOIP communications to fit your business. Scalability and efficiency go hand-in-hand. Contact a VOIP consultant to discuss your communications plan.
