Voice over Internet Protocol, or VoIP, is becoming an increasingly popular choice for phone systems. It's not the same as your traditional, wire-based setup--which means you might have some questions about how it works. Today, we're taking a look at one big consideration: fixed vs. non-fixed numbers.
Numbers for VoIP Phone Systems
Whether you've recently switched to VoIP phone systems or are still considering this big change, one thing's for sure: It's important to do your homework. That's because VoIP comes with all kinds of features, functions, and benefits that you might not be able to take advantage of if you don't know about them.
Take, for example, fixed vs. non-fixed numbers. What's the difference, and why does it matter? Let's find out:
Fixed numbers
If you've had traditional phone systems up until now, you're probably most familiar with a fixed phone number. In VoIP systems, these numbers are assigned via a broadband network connected to the public switched telephone network or PSTN. This means your number will be tied to your business address.
Because there's a physical entity behind this phone number, it's generally seen as more authentic and reliable. It might even be used less frequently by those infamous spam callers.
Non-fixed numbers
As you've probably guessed, non-fixed numbers are just the opposite. They don't trace back to a physical location and don't need to be tied to your business address. You've probably run into these "virtual phone numbers" if you've ever used a service like Google Voice. However, they're not an option with traditional phone system setups, so you might wonder if this new functionality is better for your business.
In truth, that's not necessarily the case. Although non-fixed numbers provide more flexibility across locations, especially if you want to dodge long-distance fees for making frequent international calls, they don't always have the high-end features your company needs. They're also a common choice among spam callers and other troublemakers, which makes your non-fixed number seem less reliable.
Conclusion
Your VoIP phone systems will likely offer both fixed and non-fixed number options. While you might find a use for non-fixed numbers, most companies prefer the reliability and increased functionality of fixed numbers. That being said, your VoIP provider should help you make this decision--that way, you know you're seeing all your options.
Switching to VoIP phone systems? Want help managing your current VoIP setup? Contact us today!
