The cornerstone of Hilyard's success is our continued commitment to great customer service. It was important in 1959, and we believe it's still important today. That's why our phones are staffed by a dedicated team of dispatchers to handle your service requests - not by an automated dial prompt system. And once onsite, our mobile dispatch software puts your machine history directly into the technician's hands, as well as allowing them to search for parts availability remotely.
With an average of over 10 years experience in our industry, our technicians already have a solid base of knowledge, but Hilyard's Business Solutions has also made a commitment to continued training for our staff. Our service technicians are factory trained by some of the largest equipment manufacturers, including Sharp Electronics, Muratec, HP, Lexmark and KIP. Our IT staff holds certifications from Microsoft and CompTIA, and offers some of the most innovative technical support in the industry.
At Hilyard's, our knowledge continues to grow as new trends appear, but now - as always - our first duty is to the customer. Our goal is first call resolution, and reduction of any downtime our clients experience.
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