Don't Choose Phone Systems Without Asking These Questions

woman using phone at desk

Choosing a new business phone system for your business isn't always easy, but it doesn't have to be a hassle. All you have to do is a little bit of homework--and by asking these simple questions before you make the final choice, you can save yourself a lot of time, money, and stress in the future.

Before You Buy

Every company has a lot of moving parts, but to keep those moving parts in perfect harmony, you need a hard-working phone system. It needs to be fast, efficient, easy-to-use, and capable of adapting to you and your unique goals--which means you need to do a little homework before making any decisions. Start by asking potential providers these questions, and you'll be well on your way to making a great decision.

Can I see your system status log?

When you ask for a system status log, what you really want to see is a record of a platform's performance--downtime, maintenance, repairs, and, most importantly, any potential red flags. You'll want to pay special attention to the provider's response time and outages; you want a full picture so you can decide whether the system is trustworthy.

How can you adapt to my unique needs, goals, and challenges?

If a provider is trying to sell you a cookie-cutter phone system, you're in the wrong place. Make sure to ask how any phone system can be adapted to fit your existing workflows, and always keep an eye out for providers trying to sell you more than you need. That's always a sign of a poor fit.

Would I need to buy new equipment?

In some cases, your existing phones might be compatible with the new phone systems--which is usually good news for you, since you won't need to pay for upgrades. If not, however, you want to know upfront.

Are you armed with all the right info to buy the perfect phone system? Contact us today and we'll help you find out!