Managed IT Services: What Is The Break-Fix Model?

The break-fix model for your IT environment might sound intuitive, but it has a few big flaws you might never have considered. Here's what to know (and why managed IT services and IT network services are usually a better choice).

Managed IT Services vs. Break-Fix

There are lots of ways to take control of your IT environment--and naturally, you want to choose the one that makes sense, saves money, and keeps things running smoothly. Although the break-fix approach has been around for a long time, it may not check all of those boxes. Here's a quick comparison:


As the name suggests, this model is all about responsiveness. You don't make a move until something "breaks" or goes wrong, and then you swoop in to fix it--and while that seems simple enough, there are some significant drawbacks. For example, being reactive instead of proactive leads to waste--and, often enough, frustration and confusion, too. The result is an IT environment where everyone is constantly waiting for something to go wrong because it feels inevitable.

Managed Services

IT network services and managed IT services are different. Your provider helps you analyze patterns and identify root causes so you can solve problems before they've even started. This is about being proactive--which means you don't have to wait for something to break before you fix it. Perhaps most importantly, IT network services and managed IT services *are* set up to respond to unexpected issues and mistakes, essentially giving you the best of the break-fix model without any of the drawbacks.

Simply put, these services help you treat your IT environment as just that--an environment full of moving parts and technological relationships that can be optimized for better results. When you look past potential issues and focus on proactive solutions, you can get a lot further.


The break-fix model may be familiar, but that doesn't mean it's effective. Managed services are often a better way to go because they solve problems before you have time to worry about anything.

Want to see for yourself? Contact us today to learn more about managed IT services and IT network services!