If you are using a business phone system, it must be able to keep up with your demands. Often the problem starts with a few minor issues, then next thing you know your once-reliable phone system is causing business disruptions. Phone systems that cannot keep up with your business needs lead to dropped calls, call routing confusion, client complaints, and more.
Here are some of the major signs that it is time to consider a phone system upgrade:
Poor Call Quality
Jumbled audio, voice delay, and dropped calls are all symptoms of poor call quality. If you are experiencing these issues regularly, it's time to take a closer look at your phone systems.
These issues lead to customer complaints, and often, lost business. According to stats from British Telecom, 85 percent of callers who don’t reach you on the first attempt, will not try to call back. Don’t let faulty phone quality cost your business.
Routing Issues and Limited Functionality
Your office phone system should allow you to organize and tailor call routing features to meet your needs and make the calling experience simple. Limited routing and functionality options that make calls confusing and frustrating can cost your business — when callers enter the endless loops of automated menus, they often get irritated and hang up.
In today’s ever-connected age, customers expect to reach someone on their time, not yours. Routing and functionality should enable you to manage calls, automated messages, hold times, and without hassles.
Limited Flexibility and Scale
If your phone system is inflexible and difficult to scale, it will not be able to keep up with your growing business. Don’t be held back by a tool that does not meet your needs — an outdated phone system should not hinder your growth.
VoIP phone systems and cloud-based solutions offer you versatility and a wide range of options. Plus, more and more employees are working remotely, so you need a VoIP phone service that does not tie individuals to a specific geographic location. Modern options allow for flexibility and simplified billing options.
If you are dealing with any of these or other phone system issues, it is time for an upgrade. Contact us to get started.