What to Consider When Switching to a VoIP Phone System


Once you have done the math and determined that Voice over Internet Protocol (VoIP) phone systems would better serve your office than landlines or cellphones, you need to determine which VoIP phone system best serves your needs. This means you determine the most important criteria and search out the VoIP provider that offers that.

Why Switch to VoIP?

Managing organizational voice communications, SMS, and multimedia via the Internet tops the list of using VoIP lines. Most enterprise and commercial options offer features like digitized message recording and automated responses.

The ability to easily scale communications typically ranks second but requires the organization to use third-party services. The affordability of VoIP systems also makes them an ideal choice for small businesses. The scalability lets them remain with the same provider as their business grows.

A service like Hilyard’s can help a business with temporary communication needs, too. This often occurs with a business that experiences increased holiday demand. The business requires added phone lines to handle the peak demand but can reduce the number of lines afterward.

Required Equipment

Also, consider the equipment required. You’ll need a dedicated, reliable broadband connection and router. A VoIP system for a business also requires a PBX server to handle the internal calls, plus IP phones with VoIP headsets.

Questions to Answer Before Choosing a VoIP

There’s more to choosing a VoIP service than just the features, but those do matter. Ask yourself the following questions when you need to set the parameters for your business VoIP phone system.

  • How many and where are they based?
  • Does the system provide caller ID, call forwarding, and call waiting?
  • Can you choose add-on services, such as a virtual assistant, conferencing calls, and call recording?
  • What apps and equipment does your business use that you need to integrate?
  • What is your budget for a phone system?
  • Do you need significant cost savings from switching to VoIP?
  • What VoIP providers could you use?
  • Which of those VoIP services can integrate with your existing apps, such as Google Workspace, Dropbox, Salesforce, or Zendesk?
  • What security protocols does the VoIP provider provide?
  • What customer service does the VoIP provider offer?

Let Hilyard’s Inc. Business Solutions help you determine the right solution to your VoIP problem. We can help you define your needs and find the right VoIP solution. Give us a call today!